Rider was involved in accident, traffic violations and other life-threatening circumstancesīuyer informs the rider to deliver outside SLA (after 3 days from AWB date) Rider delivered damaged item, buyer opened parcel real time Rider exceeded 7PM time which is the EOS of Finance team Only to be used for parcels that were assigned to incorrect hub / out of serviceable area Parcel address didn’t match current location of buyerīuyer address can’t be located due to calamity driven factors, nationwideīuyer didn’t provide payment / parcel to be returned to rider - need to confirm with buyer if will resched delivery within SLA Shopee Xpress shipping and delivery statusĭetails such as street number, barangay, correct zip code is incomplete which resulted to inaccurate location Our delivery partners will not turn over the package without receiving full payment first. Opening of parcels without cash payment is strictly prohibited. Your representative must be provided with an authorization letter to receive the package, especially if it is prepaid.Ĭan I pay for my Cash-on-Delivery (COD) order after I have opened and checked the package? If you will not be available to receive your order, you may assign someone to receive the parcel on your behalf. Shopee Xpress will attempt to deliver your order for up to 2 times only.Ĭan someone receive my order, on my behalf if I’m not available? Is it possible to re-arrange the date and time of delivery? What if I will not be around at the time of delivery?ĭelivery partners are advised to wait for a maximum of 15 minutes upon arrival at the delivery location. You can easily keep track of your order directly via our mobile app or website. Item/s may be sourced from different places, delivery time may vary from 1-3 business days. Shopee Xpress is integrated within the Shopee platform. Shopee Guarantee also applies with orders from Shopee Xpress. Since it is one of Shopee’s supported Logistics partner, you can easily keep track of your order directly via app, website or on the Shopee Xpress tracking site. Shopee Xpress operates seven days a week from 9AM - 6PM (excluding selected holidays). Delivery time may vary from 1-3 business days. It aims to deliver your items in the fastest time possible. Shopee Xpress is an integrated logistics service by Shopee.
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